Sales Policy

Effective Date: March 25, 2025

At Bondtopis, we strive to provide our customers with high-quality pillows and bedding products designed for ultimate comfort and relaxation. We are committed to delivering exceptional service, ensuring the satisfaction of every customer with every purchase. Our Sales Policy is designed to provide clarity on the terms of sales, the order process, shipping, and refunds. Please review the following details carefully.

1. Products and Pricing

Bondtopis offers a wide range of pillows, cushions, and other bedding products. All products are available for purchase through our official website www.bondtopis.com. We reserve the right to modify product offerings, prices, and promotions at our discretion. Prices listed on our website are in U.S. dollars (USD) unless otherwise stated.

  • Product Availability: Product availability is subject to change based on stock levels. While we make every effort to maintain updated inventory, some items may become temporarily unavailable. If you place an order for an out-of-stock item, we will notify you as soon as possible and offer alternatives or a refund.

  • Pricing Adjustments: Bondtopis regularly reviews its pricing and may make adjustments based on market conditions, cost changes, or promotional sales. All prices are clearly stated on our website at the time of your purchase. Any applicable sales taxes or duties will be applied at checkout, and shipping fees will be calculated based on your order and shipping address.

2. Order Process and Payment

When placing an order with Bondtopis, the following steps are involved:

  • Order Confirmation: After you place an order, you will receive an Order Confirmation email. This email confirms that we have received your order but does not constitute acceptance. The order is only considered accepted once it has been processed, payment is verified, and shipping details are confirmed.

  • Payment Methods: We accept a variety of secure payment methods to provide flexibility and convenience for our customers:

    • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover

    • PayPal: For secure online payments

    • Apple Pay and Google Pay: For mobile users

    • Bank Transfers (where available)

  • Payment Authorization: By submitting your payment details, you authorize Bondtopis to process the total purchase amount. All payments are processed through secure, trusted payment gateways. Bondtopis does not store any credit card information on our servers.

3. Shipping and Delivery

At Bondtopis, we understand that fast and reliable delivery is essential. Here are the key points regarding shipping and delivery:

  • Processing Time: Once an order is confirmed, it will be processed within 1-2 business days. During peak times or promotional periods, processing times may be slightly longer.

  • Shipping Methods and Costs: We offer several shipping options to suit your needs:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Express Shipping: 1 business day for urgent deliveries

    Shipping costs are calculated during checkout based on the weight of your order and your location. You will see the shipping charges before completing the transaction.

  • International Shipping: Bondtopis offers international shipping to select countries. Customs duties and taxes are the responsibility of the customer and will be calculated at checkout. Bondtopis is not responsible for any customs delays or charges incurred during international shipping.

4. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible. Orders are processed quickly, and we will do our best to accommodate changes. However, once an order has been shipped, it cannot be modified or canceled.

5. Refunds, Returns, and Exchanges

We want you to be completely satisfied with your purchase from Bondtopis. If you are not satisfied with your order, we offer a straightforward return and refund policy:

  • Return Window: You can return most products within 30 days of delivery. The product must be in new, unused condition with the original packaging.

  • Returns Process: To initiate a return, please contact our customer service team via email at info@bondtopis.com. Once your return is approved, we will issue return instructions, including a return shipping label where applicable.

  • Refunds: Refunds will be processed back to the original payment method once the returned product is received and inspected. Refunds typically take 5-10 business days to process, depending on your payment provider. Please note that shipping fees are non-refundable.

  • Exchanges: If you would like to exchange a product for a different size or color, we are happy to assist within the 30-day window. You will be responsible for return shipping costs unless the item is damaged or defective.

6. Customer Support and Assistance

If you need assistance with an order, have questions about a product, or want to inquire about our policies, our customer support team is here to help.

  • Email Support: info@bondtopis.com

  • Phone Support: 760-575-1156 (available Monday to Friday, 9:00 AM – 5:00 PM PST)

7. Security and Privacy

At Bondtopis, the security and privacy of your personal data are paramount. We use industry-leading encryption technologies and secure payment systems to protect your personal and financial information. For more information on how we protect your data, please refer to our Privacy Policy.

8. Final Terms

  • Agreement: By placing an order with Bondtopis, you agree to the terms outlined in this Sales Policy and our Privacy Policy. Bondtopis reserves the right to modify or update our policies at any time, and we will notify you of significant changes via email or website updates.

  • Location: Bondtopis is located at 3601 Fincham Road, San Diego, California, United States. Our website and policies are governed by the laws of the United States.

Bondtopis is committed to delivering high-quality products and a seamless shopping experience. If you have any questions or need assistance, do not hesitate to reach out to our friendly customer support team.

Contact Information:

  • Email: info@bondtopis.com

  • Phone: 760-575-1156

  • Address: 3601 Fincham Road, San Diego, California, United States

Thank you for choosing Bondtopis – where comfort meets quality!