Shipping-Policy

Shipping Policy 

Effective Date: March 25, 2025

At Bondtopis, we aim to provide timely and reliable shipping for all of our products. Our Shipping Policy is designed to ensure that your orders are processed efficiently and delivered to you in the best condition. Please read the following details to understand how we handle shipping.

1. Order Processing

Once your order is placed, it will be processed within 1-2 business days. Please note that business days are Monday through Friday, excluding holidays. Orders placed on weekends or during holidays will be processed the next business day.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with details about your purchase.

  • Order Processing Time: Our team will prepare your order for shipment within 1-2 business days. During peak seasons or special promotions, processing may take slightly longer, but we will notify you if any delays occur.

2. Shipping Methods and Costs

We offer several shipping options to ensure that you receive your products in a timely manner. Shipping costs will be calculated at checkout based on the weight, size of the order, and delivery location. The available shipping methods are:

  • Standard Shipping: Estimated delivery time of 5-7 business days within the continental United States. This is the most economical option for customers.

  • Expedited Shipping: If you need your order faster, we offer expedited shipping options that typically deliver within 2-3 business days.

  • Express Shipping: For urgent deliveries, we offer express shipping for delivery within 1 business day (available only for orders placed before the cut-off time).

Shipping costs will be clearly displayed at checkout, and you will be able to select your preferred method.

3. International Shipping

We are pleased to offer international shipping to select countries. The shipping time and cost will vary depending on the destination and selected shipping method.

  • Customs and Import Duties: International customers are responsible for paying any customs duties, taxes, or import fees upon delivery. These fees are not included in the shipping cost and are determined by the destination country’s laws and regulations. Please check with your local customs office for more information.

  • International Delivery Times: Generally, international shipments can take anywhere from 7 to 15 business days, depending on the destination and shipping method chosen.

4. Shipping Address

It is very important to provide an accurate and complete shipping address during checkout. We are not responsible for delays or lost shipments caused by incorrect or incomplete address details.

  • Address Verification: Please ensure that your shipping address is accurate to avoid any delivery issues. If you notice any discrepancies after placing your order, contact us immediately at info@bondtopis.com or call 760-575-1156.

5. Shipping Notifications

Once your order has been shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.

  • Tracking Information: Please note that tracking information may take 24-48 hours to update after the shipment is processed and picked up by the carrier.

6. Delivery Time Estimates

Delivery times vary depending on the shipping method and the delivery location. While we make every effort to meet the estimated delivery times, please note that external factors like weather conditions, shipping carrier delays, or customs processing may cause delays.

  • US Orders:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Express Shipping: 1 business day

  • International Orders:

    • Estimated delivery time: 7-15 business days, though it may vary based on the destination.

7. Missing or Damaged Shipments

If your package is lost or damaged during shipment, please contact us within 7 days of receiving your order. We will work with the carrier to investigate and resolve the issue.

  • Damaged Items: If you receive a damaged item, please provide clear photos of the damage and a description so that we can assist you with processing a claim or issuing a replacement.

  • Lost Shipments: In the case that your package is lost in transit, please notify us as soon as possible, and we will assist in filing a claim with the carrier.

8. Return Shipping

If you need to return an item, please refer to our Refund and Return Policy for more information on the return process. Unless the item is defective or we made an error with your order, you will be responsible for return shipping costs.

9. Contact Information

For any questions or concerns regarding our Shipping Policy, feel free to contact us:

  • Email: info@bondtopis.com

  • Phone: 760-575-1156

  • Address: 3601 Fincham Road, San Diego, California, United States

10. Policy Changes

Bondtopis reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated Effective Date. By continuing to use our website and services, you agree to the latest version of the policy.