Refund and Return Policy

Effective Date: March 25, 2025

At Bondtopis, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, our Refund and Return Policy provides a clear process for returns and refunds. Please read through the following guidelines to ensure a smooth and hassle-free return experience.

1. Return Eligibility

We accept returns for unused and unopened items within 30 days from the date of purchase. To be eligible for a return:

  • The item must be unused and in the same condition as you received it.

  • The product must be in its original packaging with all tags, labels, and accessories intact.

  • You must provide proof of purchase, such as your order confirmation or receipt.

If you received a defective or damaged item, please refer to the Damaged or Defective Products section below.

2. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@bondtopis.com or call 760-575-1156 to notify us of your intent to return the product. Please include your order number and the reason for the return.

  2. Return Authorization: We will review your request and, if eligible, provide you with a return authorization and further instructions on how to return the item.

  3. Return Shipping: After receiving return authorization, securely package the item for return. You are responsible for the cost of return shipping, except in cases where the item is defective or was shipped in error.

3. Return Shipping Costs

  • Customer Responsibility: Unless the product is defective, or if the wrong item was shipped, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

  • Bondtopis Responsibility: If your return is due to a mistake made by Bondtopis (e.g., wrong product shipped or a defective product), we will cover the return shipping costs.

4. Refund Process

Once we receive your returned item and it is inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Please allow up to 10 business days for the refund to appear in your account after the return has been processed.

  • Partial Refunds: If an item is returned in a condition that does not meet our return requirements (e.g., opened, used, or damaged), we reserve the right to issue a partial refund or refuse the return.

  • Sale Items: Only regular-priced items are eligible for a full refund. Sale or discounted items are not eligible for a refund, unless they are defective.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will review your case and offer the following options:

  • Replacement: We will send you a replacement of the same product, subject to availability.

  • Refund: If a replacement is not available, we will issue a full refund to your original payment method.

  • Evidence: Please include photos or a description of the damage or defect to help us process your claim more efficiently.

6. Exchanges

At this time, we do not offer direct exchanges. If you need a different item or size, please return the original product according to our return policy and place a new order for the desired product.

7. Non-Returnable Items

The following items cannot be returned:

  • Used or opened products, including pillows that have been removed from their packaging.

  • Personalized or custom-made products.

  • Any item not purchased directly from Bondtopis.com.

8. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact us:

  • Email: info@bondtopis.com

  • Phone: 760-575-1156

  • Address: 3601 Fincham Road, San Diego, California, United States

9. Policy Changes

Bondtopis reserves the right to modify or update this Refund and Return Policy at any time. Changes will be posted on this page, and the “Effective Date” at the top will reflect the latest update.

Thank you for shopping with Bondtopis! We are committed to ensuring your satisfaction and a smooth return experience.