Refund and Return Policy

Effective Date: November 8, 2024

At Bondtopis, we are dedicated to providing high-quality pillows designed to improve your sleep. If you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund and Return Policy for detailed information.

1. Returns

  • Return Period: You have 30 days from the date of purchase to return an item.
  • Eligibility: To qualify for a return, the pillow must be unused, in its original condition, and in the original packaging.
  • How to Initiate a Return: To start a return, please contact us at info@bondtopis.com or call 760-575-1156. We will provide instructions on the return process.

2. Refunds

  • Inspection and Approval: Once we receive and inspect your returned item, we will inform you of the refund status.
  • Processing Time: If approved, refunds will be issued to your original payment method within 7-10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

3. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
  • Defective or Incorrect Items: In cases of defects or errors, Bondtopis will cover the return shipping costs.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Clearance items
  • Used or damaged products that are not in original condition

5. Exchanges

  • Exchange Process: If you wish to exchange your pillow for a different product, please initiate a return and specify that you would like an exchange. Once we inspect the returned item, we will process the exchange.

6. Contact Information

For any questions or further assistance regarding our Refund and Return Policy, please contact us:

  • Address: 3601 Fincham Road, San Diego, California, United States
  • Email: info@bondtopis.com
  • Phone: 760-575-1156

At Bondtopis, we value your satisfaction and are committed to providing a smooth and hassle-free return process.